About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job description:
Location: Derby (Permanently Onsite)
About the Role
This is a fully site-based role, working as part of a supportive and energetic team environment. We are looking for enthusiastic, target-driven, and customer-focused individuals to join our team as Outbound Sales Advisors. In this role, you will contact existing and prospective customers to promote and sell utility products and services, helping customers find solutions that best meet their household needs. This is a fast-paced and rewarding sales environment where your communication skills and ability to build rapport will directly contribute to your success.
Key Responsibilities
· Make outbound calls to existing and prospective customers using company-provided data
· Promote utility products and services in a professional and compliant manner
· Understand customer needs and recommend suitable products and packages
· Build rapport quickly and handle objections confidently
· Achieve and exceed individual and team sales targets
· Accurately update customer records and sales information on internal systems
· Ensure all sales activities are completed in line with company processes and regulatory requirements
· Deliver excellent customer service throughout the customer journey
· Work collaboratively with colleagues, Team Leaders, and support functions
What We’re Looking For
· Previous experience in outbound sales is preferred
· Strong communication and persuasion skills
· Confident speaking with customers over the phone
· Motivated by targets and incentives
· Positive attitude with a strong work ethic
· Good computer literacy and ability to navigate multiple systems
· Reliable, professional, and punctual
· Ability to work effectively in a fast-paced team environment
Eligibility Criteria
A graduate degree (bachelor's degree) or an equivalent qualification.
Minimum 6 months of experience in outbound calling