Overview
Early Help Advisor (SEND) | 9851 | 2 x Permanent Contract / 1x Secondment Opportunity / Temporary Fixed Term Contract for 12 Months | 37 hours per week | £31,537 to £33,699 per annum | Grade G | County Hall
Responsibilities
Children’s Services are seeking to recruit Early Help SEND Advisors based in the Partner & Community SEND and Inclusion Support Line Team. You will be responsible for liaising with services, families and their networks to identify the most appropriate support and be the first step in coordinating responses. The work can be complex and no contact will be the same, so adaptability and flexibility are essential. You will triage, provide information, advice and guidance on a wide range of services, provide telephone responses, manage requests for support, and liaise with internal and external partners to ensure the right support from the right source to meet the family’s needs around Special Education Needs and Inclusion. The role is office based with telephone and email communication, so experience of communicating verbally and in writing is essential, and accurate case recording with the ability to follow processes and use computer packages is required alongside excellent communication skills.
Requirements and qualifications
• Office-based telephone and written communication experience is essential. • Ability to triage inquiries, provide information, and coordinate with internal and external partners. • Accurate case recording and adherence to processes. • Proficient use of computer packages. • Strong communication skills and a patient, compassionate, curious approach.
What we offer
* Supportive working environment with an excellent induction package, peer support and training.
* Commitment to continuous professional development.
* Benefits including Norfolk Rewards discounts on everyday purchases.
* Flexible working opportunities including flexi-time, part-time, remote and hybrid working (dependent on role and business need).
* Financial benefits such as Norfolk Rewards (employee discounts program), Blue Light card for Fire Service and Social Care Workers, relocation expenses where applicable, travel expense advances, and Local Government Pension Scheme with generous employer contributions, life assurance, death in service payments and dependants’ pensions.
* Tax-efficient pension improvements and access to a car lease scheme for greener travel (subject to eligibility).
* Referral payment for referring someone to a hard-to-fill job.
Additional information
Appointment will be subject to a satisfactory Enhanced Disclosure and Barring Service check to assess suitability to work with children or other vulnerable groups. Appointment will also be subject to Police vetting. For an informal discussion regarding this role please contact: Kim Tully, Team Manager 01603 217681.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. Priority consideration may be given to current Norfolk County Council employees who are at risk due to restructure or in a redeployment position.
Redeployment closing date: 12 February 2026 at 23:55. All other applicants closing date: 19 February 2026 at 23:55.
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