We are seeking a committed and experienced Service Manager to lead a specialist domestic abuse support service for men fleeing or surviving abuse. The role oversees supported accommodation, floating support, a confidential helpline, and peer support initiatives.
Key Responsibilities:
*
Manage day-to-day operations, ensuring the delivery of safe, trauma-informed support services.
*
Lead, supervise, and develop a multi-disciplinary staff team.
*
Deliver high-quality housing-related support and intensive housing management.
*
Oversee referrals, risk assessments, and personalised support planning.
*
Ensure effective collaboration with partner agencies to provide tailored support.
*
Maintain service quality in line with regulatory standards and performance frameworks.
*
Support service user involvement and inclusion, including LGBTQ+ engagement.
*
Monitor budgets, voids, and arrears, and ensure properties are safe, furnished, and maintained.
Essential Skills & Experience:
*
Enhanced DBS.
*
Proven management experience in housing or support services.
*
Strong leadership, communication, and problem-solving skills.
*
Experience supporting vulnerable individuals, ideally survivors of domestic abuse.
*
Knowledge of safeguarding, risk assessment, and health & safety legislation.
*
Ability to manage performance, budgets, and contractual compliance.
*
Flexible, responsive, and resilient under pressure.
Benefits include:
*
20 days annual leave + 8 public holidays (increasing after probation)
*
Ongoing training and development
*
Opportunities to shape and grow a vital community service