Yester Farm Dairies Limited is a family business based at Yester Mains farm just outside Gifford (5 miles from Haddington). We produce and sell high quality dairy produce direct from our farm to a range of customers UK wide. We are looking for a bright, reliable and hardworking person to join our small but busy office team. Career progression opportunities for the right person. This role is 9am to 1pm Monday to Friday (20 Hours) to cover our incoming order. Must live within the local area and have own means of transport.
Job Description
To provide excellent customer care to our established customer base, your role is to be the 1st point of contact with all customers and to maintain a high level of care throughout the process from placing their orders all the way through to and including the invoicing and statement stage. After care is a large portion of this role making sure we are meeting their needs, keeping touch weekly with the purchasing teams of our customers. You will also be supporting the Office Manager within our small office at Yester Farm Dairies. Gifford, this is not a remote access role.
Including some of the following tasks:-
* Adding customer orders to our account software system (Sage 50 accounts), letting the customers know regarding expected delivery timescale and stock levels, producing delivery notes and picking lists for the dispatch team daily.
* Maintaining our customer database and tracking sales,
* Contacting existing and potential new customers regarding orders and volumes.
* Data entry on accounts software (Sage 50 Accounts) including setting up customers/suppliers, entering orders/invoices, updating price changes and allocating payments/remittances;
* Liaising between office, customers, the dispatch and production teams, drivers and external haulage company daily regarding stock levels and deliver timescales (you will not need to route plan);
* Daily processing of sales invoices;
* Producing weekly sales reports from our sage software package
* Assisting with credit control functions;
* Assisting with bookkeeping tasks where required including checking purchase orders, proof of delivery and invoices and data entry;
* Managing company correspondence, including phone calls, emails and walk in enquiries
* Assisting with stock control functions including completing stock count spreadsheets and processing purchase orders if required;
* Handling office ad-hoc duties where needed, and general administrative support and assistance to the Directors and Office manager. Other general administration as required e.g. filing and keeping stationary cupboard stocked;
* Undertaking such training as may be required from time to time;
* Complying with all company policies and procedures;
* Such other reasonable tasks as may be required from time to time to suit the needs of the business.
The successful applicant will have the following qualities:-
* Can do attitude willing to put up new tasks where needed.
* Confident and polite telephone manner.
* Prior experience in a small but busy and changing office environment.
* A relevant qualification or accumulated experience in customer care and accounts administration.
* Computer literate - competent on Microsoft (word and excel).
* Experience of Sage 50 account software a bonus but not a deal breaker and ability to learn new packages.
* Ability to cope under the usual pressures of a busy office/farm environment and change their daily task to suit.
* Intuitive communicator.
We are moving over to a new ordering and accounting system so there will be some changes to this role when this happens.
Job Types: Part-time, Permanent
Pay: £13.00 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Work Location: In person