Job Description
Contract Type: Permanent
Working Hours: 37 hours weekly
Worker Type: Hybrid Worker
Salary: Starting Salary is £40,777 (Level one) rising to £44,075 per annum (pro rata for part-time)
Location: Eastcroft Depot, London Road, NG2 3AH
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About The Role
The Business Efficiency Officer will play a key role in shaping and modernising our frontline Waste and Cleansing service, ensuring they deliver best value and reflect the Council’s commitment to putting citizens first. This role leads the design and development of operational and digital solutions that enhance service efficiency, optimise resource use, and improve customer experience across Nottingham City.
The postholder is responsible for the procurement, implementation, and ongoing management of systems and digital platforms that support end-to-end service delivery—from resident engagement to frontline operations. These solutions must be secure, compliant with legislation, and rigorously tested to meet high standards of performance and reliability. By embedding streamlined reporting and response processes, the Business Efficiency Officer ensures services are responsive, data-driven, and aligned with the Council’s strategic priorities.
About You
The ideal candidate will have:
* Proven experience in high-level decision-making and strategic advisory, with the ability to champion innovative digital solutions and deputise for senior officers when required
* Strong project management and analytical skills, including the ability to scope, design, and deliver technical and non-technical digital projects, while identifying and managing risks, issues, and dependencies.
* Demonstrated ability to lead cross-functional collaboration, working effectively with user researchers, product managers, analysts, and delivery teams to drive service improvements through technology.
* Expertise in emerging technologies, including AI, machine learning, automation, and web bots, with a track record of implementing these tools to enhance customer and colleague experiences
* Advanced technical and development skills, with experience designing and building complex digital solutions, mentoring others, and developing data dashboards to support performance insights and decision-making.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Closing Date: 19th October
Interviews will be held: 6th November 2025
Benefits
* 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
* Access to a generous, defined benefit pension scheme offering 17.9%
* Smart Working – to support your work life balance
* Health and wellbeing benefits including access to our Employee Assistance Programme
* Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
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