Join Eminox and be the friendly face of IT! Are you passionate about technology and enjoy helping people? Eminox is looking for an enthusiastic and customer-focused IT Support Technician / IT Support Engineer to join our growing IT team. Supporting over 300 employees across multi-site global locations, youll play a key role in keeping our systems running smoothly and ensuring our teams get the best possible support. Reporting to the IT Manager, this is a hands-on role with plenty of opportunity to develop your technical skills and progress your career. About Eminox Eminox designs and manufactures exhaust after-treatment systems that reduce emissions from heavy-duty vehicles and equipment. We supply original equipment to meet the latest emissions standards, produce complete retrofit emissions systems to support air quality products. What youll be doing Providing first-class IT support to staff across the business Managing and resolving service desk tickets within agreed service levels Building and deploying physical and virtual hardware to meet business needs Installing and configuring server and client software Creating and managing user accounts in Office 365 and Teams (including groups and password management) Supporting network resources, permissions, and fault diagnostics Maintaining smartphones and company devices Delivering Office 365 support and user guidance/training Diagnosing hardware faults and arranging repairs or supplier returns Liaising with suppliers for quotes and IT equipment/consumables What were looking for: Full, clean driving licence GCSE (or equivalent) in ICT, Maths and English Experience supporting PCs (hardware/software) Experience using a ticketing system and understanding SLAs A positive, can do attitude and willingness to be the face of IT Customer-focused, organised, and quick to learn Technical skills 13 years experience in a similar IT support role Higher-level ICT qualification (NVQ Level 3, A-Level, Degree or equivalent) Knowledge of: Windows Server 20122022 Windows 10/11 VMware vSphere 7.08.0 Veeam backups PowerShell Intune Entra ID Active Directory / DNS / DHCP / DFS / GPO Meraki wireless access points ExaGrid tiered backup storage Confident communication skills at all levels Why join us? A varied, hands-on IT role with exposure to modern technologies The chance to develop and grow your skills and experience A supportive team environment where your contribution matters Employee owned business, including benefits such as flexi time, profit share onsite parking. Please ensure that you have the right to work in the UK when applying, no sponsorship with this role. No agencies please, only direct applications are acceptable