Company Description Novotel Goa Candolim and Novotel Goa Resort & Spa North Goa Candolim, Goa, India Job Description Operational · Keep the Team Leader and Assistant Manager briefed at all times · Ensure quality and appropriateness of customer service provided. · To maintain Front Office log book and shift reports. · Respond to inquiries and resolve problems in an effective manner. · Ensure all guests receive a swift, smooth, professional and friendly check in and check out · Ensure quality in all aspects of the job. · Maintain record of all banquet and any other functions in the hotel. · Liaise with other departments for the resolution of day-to-day administrative and operational issues. · Carry out other duties which naturally fall within the reasonable expectations of the post. · Adhere to the Procedures & Standards Manual. · Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. · Liaise with Housekeeping for the Room Status. · Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues. · Carry out other duties which naturally fall within the reasonable expectations of the post · Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number · Maintain records for banquet event happening in the conference or any other area of the hotel · Handle additional responsibilities as and when delegated by the Management. · Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel · Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms. · Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Qualifications Graduate/ Hotel Management Additional Information Benefits Medical Insurance Statutory Bonus Free Meals on duty and off duty Ladies Sharing Accommodation Free - Only For Girls( If Candidate out side from Goa)