The financial assessment and benefits team works within adult social care in Dorset. Where a person requires care, they can apply to the Council for financial support if they meet the eligibility criteria. The financial assessment team undertake financial assessment of these individuals and calculate the maximum amount they can afford to contribute towards their care costs.
You Will Be
* Booking financial assessments for the financial assessment officers
* Ensuring we have received correctly completed, signed paperwork from members of the public
* Managing spreadsheets of data
* Allocating work to the financial assessment officers
* Working closely with social workers to resolve outstanding issues
* Managing the team email inbox
* Taking calls from members of the public with queries
* Dealing with the post and the printing
This role is critical in helping members of the public to prepare for their financial assessments and ensuring that assessment officers are able to use their time efficiently to assist as many applicants as possible.
You need to be a very organised, self-sufficient person, able to manage your own workload. Although training is given and support is always available, the post holder will be largely expected to manage their own time. This is a very busy role and communication is key, both internally and to the public, whether by email, letter or phone call.
You will be joining a friendly and supportive team and the role is key in supporting users of social care and their families to understand the financial contribution they may need to make once it has been agreed that they have eligible social care needs. You will be one of three financial assessment assistants who all work closely together, supporting the wider team. #J-18808-Ljbffr