Job Description
About the Role
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
Salary £38,000
We have a fantastic opportunity for a Reception Manager at Warren Hotels. The reception area is a fundamental part of our guests’ experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests.
What will I be doing?
* Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team.
* You will direct, lead and coach the team’s activities within Reception to ensure all areas of responsibilities are covered.
* By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive.
What are we looking for?
1. A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities ...