Sales support executive

Job Description

Job description

About Us

At Furncare, we take pride in delivering high-quality products and exceptional service to our customers. As we continue to grow, we’re looking for a proactive and organised Sales Support Executive to join our team and provide vital administrative support to our sales team.


The Role

As a Sales Support Executive, you’ll be the backbone of the sales process—managing inboxes, preparing quotes, processing orders, and ensuring smooth day-to-day operations. You’ll be handling customer queries, feeding back product issues, and supporting the sales team by taking initiative to resolve problems efficiently.


Key Responsibilities:

✅ Managing the inboxes of one or two sales team members, ensuring prompt and professional responses

✅ Preparing quotes and processing customer orders accurately

✅ Handling inbound emails and phone calls, assisting customers with queries

✅ Proactively build customer relationships and follow up opportunities

✅ Keeping records up to date and ensuring accurate data entry in the CRM system

✅ Liaising with internal departments to ensure a seamless sales process

✅ Taking initiative to resolve queries and support the team in day-to-day tasks