A permanent vacancy has arisen for a Complaints Admin Support Officer within the Professional Standards Directorate, Nottinghamshire Police Headquarters. The main requirement of the role is to be responsible for the recording, allocating, tracking, and finalising of cases onto the Centurion database with responsibility for all associated support processes ensuring the accuracy of information held by the Directorate. The role will requires written and verbal communication with members of the public, police officers and staff. The post holder will also manage the recording of Business Interests together with the recording of the Gifts, Gratuities & Hospitalities Register. The post holder will also be required to type a variety of documents from either manuscript or audio records including listening and analysing recorded interviews and produce either a summary or transcript of those interviews. The successful candidate will have excellent communication skills and previous experience in the operation of computerised word processing and willing to be trained in the use of the Centurion database. The post holder will demonstrate the highest standards of integrity and confidentiality at all times and be vetted to a management level. The post holder will need to develop a good working knowledge of the legislation and regulations governing the handling of complaints together with a working knowledge of the IOPC Statutory Guidance. The post is Grade A3 What you will deliver Admin support to the complaints team and wider PSD department. Ensure records are accurately updated with information on the Centurion system primarily in relation to complaints, business interests and gifts and hospitalities. Communicate written and verbal updates to complainants and officers and staff. Core Skills and CVF CVF Competencies (Level 1 – Practitioner): We are emotionally aware; We take ownership; We collaborate; We support and inspire; We analyse critically; We are innovative and open‑minded Core Skills Level 1 – Communicating and Influencing, Problem Solving, Relationship Management, Planning and Use of IT. For further information about the role please contact the following: DS 2728 Gabbi Hennessy via email gabriella.hennessy @notts.police.uk. DS 3477 Rachel Sisson via email Rachel.sisson@notts.police.uk For current Office of the Police and Crime Commissioner staff applicants, please note that Nottinghamshire Police would be a new employer. However, an agreement has been made whereby all tenure and length of service will be honoured. Vetting Level – Management – you must have resided in the UK for at least the last 5 years, with less than 12 months spent abroad (some exceptions for those living on a UK military base). IMPORTANT INFORMATION: When applying, please complete the information on the next few screens. The attached Job Description provides further details about the role. When applying, refer to the person specification to evidence how you demonstrate your suitability for the role, ensuring the four areas have been considered. You can also attach a supporting statement of no more than 2000 words referring to the person specification to evidence how you demonstrate your suitability for the role, along with your CV. All applicants will be subject to the Nottinghamshire Police Vetting Policy. Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the people we serve. Reasonable adjustments will be considered at a later stage for candidates successfully shortlisted. Please be aware, this will not cause any detriment or impact to your application, our aim is to support you throughout the process. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .