* Suffolk County Council – The Hold, Ipswich, IP4 1LR – On Site
* £24,404 per annum (pro rata)
* 29.27 hours per week –Tuesday [9.15am-5.00pm], Wednesday [9.15am-5.00pm], Friday [9.15am-5.00pm] and Saturday [9.15am-5.00pm] plus the 2nd Thursday of month [4.30pm–10pm]
* Permanent
Suffolk County Council’s Suffolk Archives is committed to preserving and sharing important historical records. We’re looking for an enthusiastic and customer-focused Archive Assistant to join our team. This role combines customer service, archival handling, and retail support, making it ideal for someone who is organised, personable, and able to multitask.
Your role and responsibilities
* greet and assist customers with enquiries, offering knowledgeable support regarding our archives and services
* retrieve and produce archive materials from strongrooms for customer use
* assist with sales in our on-site shop and promote our archival services
* ensure that materials are handled safely and securely, adhering to preservation guidelines
* maintain organised records and contribute to accurate archive inventories
* collaborate with the team to enhance customer experiences and maintain a welcoming environment
* support general administrative tasks related to the archives.
You will need
* excellent customer service and communication skills
* an interest in history, archival work, or a related field
* ability to handle and transport archive materials safely and responsibly
* previous experience in a library, archive, retail, or customer service setting is an advantage
* strong organisational skills and attention to detail.
You can view a full list of requirements in theJob and Person Profile (docx).If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
Suffolk Archives is a small, flexible, proactive team that is passionate about sharing Suffolk’s local history and heritage with a wider audience. Archive Assistants work as part of our Operations Team which is responsible for providing public access to the collections housed at The Hold in Ipswich.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in ourWorkforce Equality Report.
For more information
Please contact Hannah Salmon (she/her) for a casual conversation. You can reach her by calling 01473 260071 or emailing hannah.salmon@suffolk.gov.uk.
How to apply
Step 1 - Read the Job and Person Profile (JPP) (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 -Upload asupporting statement indicating how you meet each of the criteria in the ‘Person Profile’ sectionof theJPP.
* You should use theSupporting Statement template.
* Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Please note:Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you only attach a CV your application will not be progressed.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailingrecruitment@suffolk.gov.ukor calling03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm, 17 July 2025.
Interview date: 5 and 6 August 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
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