Overview
This exciting new role in the Brand Homes team gives you ownership of our e-commerce offering. You will maintain the brand loyalty we generate during a visit and provide our digital guests with the same personal service offered in our onsite shop.
In addition to packaging and despatching orders with care, you will work alongside our commercial and marketing teams to manage stock levels and mechanise the online store.
Responsibilities
* Responsible for delivering an industry leading digital shopping experience
* Monitor the digital shopfront and keep descriptions, prices and other content up-to-date
* Collate and package orders to a high standard, but with an eye on reducing excess waste packaging.
* Provide the same high standard of customer service that we offer in‑store. Working with the delivery partner and other colleagues to resolve any issues quickly.
* Working with the commercial team to manage stock levels and ensure appropriate products are featured. Act like a founder to manage Gross Profit of every sale.
* Creating inspiring collections and bundle products that will excite our shoppers.
* Supporting the marketing team during promotions to bring their vision to life.
* Following licensing laws, and our responsible drinking principles at all times.
* Follow Health and Safety Guidelines and procedures.
* Support the whole Brand Home business by supporting the retail, experiential, advocacy and F&B teams as required. Share and steal best practice with pride to ensure the highest standards of guest experience and maximise profitability.
Skills & Qualifications
* Good digital skills with the ability to operate back‑end computer programs (Shopify and courier interface).
* Previous experience in a customer service role is preferred but not essential.
* Excellent communication and interpersonal skills.
* Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
* Strong attention to detail and the ability to follow instructions.
* Knowledge of the whisky market and what motivates consumers is desired but not essential.
* Flexibility to work mornings, evenings, weekends and bank holidays as needed.
Personal Qualities
* Flexible attitude with a determination to deliver 5 star service
* Uncompromising focus on the highest quality standards
* Results Driven, striving for commercial and quality success like a true founder
EEO Statement
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.
Compensation, Paid Time Off & Retirement
* Competitive Pay Package
* Competitive Holiday/Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community)
* Retirement/Pension Plan
* Medical, Critical Illness, and Life Insurance
* Employee Assistance Programs
* Best‑in‑class, family‑friendly, and inclusive leave policies
Additional Benefits
* Flexible work arrangements (depending on role/office/site location)
* Access to E‑learning Platforms and Career Development programs
* Travel Discounts (i.e., hotel and car rental)
* And much more!
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