Every year we recruit over 350 people for our Back to School Summer period. BTS is the single most important trading period for Monkhouse, servicing its customers with the best people and best products to ensure children are ready to go back to school in the new academic year.
Our Customer Service team plays a crucial part in ensure we delivery on our single most important promise - Service is Everything!
Your Commitment to our Team
As a Customer Service Advisor, you are an integral part of our Customer Services team and will help us to support customers and uphold a great level of service!
Day-to-day, you will help us to answer inbound telephone calls, process orders, answer queries, and problem solve customer complaints.
Your Responsibilities
• Action inbound orders, queries, and complaints via telephone & email.
• Be the first-in-line to receive queries and orders from customers via telephone & email
• Discuss customers' order requirements and seek opportunities to cross-sell products.
• Conduct office based administrative duties.
Skill Set As a Customer Service advisor
• Have excellent written and verbal communication skills with internal and external customers and a great telephone manner.
• Be able to demonstrate planning and organisational skills with the ability to multi-task and prioritise your workload with flexibility.
• Maintain accuracy and attention to detail while working in a fast-paced environment.
• Work using your own initiative and as part of a team.
• Work calmly under pressure.
• Be able to handle complaints.
What are my hours? Our contracts range from 20 hours to a maximum of 40 hours per week (including the August bank holiday and optional overtime when needed) and our seasonal shifts are Monday to Friday.
When can I start? Our peak season starts from June through to mid-September so you can start anytime from June onwards, finishing beginning/mid-September.
What's my location? We are located in Altrincham with good public transport links.
Holidays: Your holiday entitlement is pro-rated to your hours of work and pro-rated to your term of employment. These accrued hours will be paid at the end of your contract.
Supporting first job applications? Monkhouse plays a huge part in the community by supplying uniform to the very children that will become part of that community. We want to be the employer of choice for your first job. Working for us will give you the opportunity to learn new skills, build up your CV and get insights and opportunities into a future career within the business of wholesale and retail schoolwear and sportswear.
Take a look at just some of our sustainability initiatives.
Below are 5 things, we want you to build into your day-to-day responsibilities:
1. Switch off lights when the space is not being used.
2. Switch off computers at the end of every day.
3. If possible, avoid bringing in one-use plastic water bottles.
4. Only fill the kettle for the number of cups of hot drinks you make.
5. Dispose of waste responsibly by using our recycling processes.
Benefits of the job
- Bi-weekly pay.
- Opportunity to win a cash prize.
- Up skill yourself.
- Build your CV/work experience.
- A company induction and training.
Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. Monkhouse works alongside Banner Ltd which is B-Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.
This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.
Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at recruitment@banner.co.uk .
By submitting your application you agree to the retention of all information submitted through your application including contact details, CV, covering letter and interview notes for a maximum of one year from the date of your application.
Candidates submitted by agencies without express agreement will be regarded as not being represented by that agency and Monkhouse Limited, Banner Limited nor any linked or subsidiary will be liable for any fees associated with future employment of that candidate.
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