Nursery Administrator
YMCA Woolston
40 hours per week
£25,397 per annum
Benefits to you:
1. Refer a Friend Scheme
2. Health Cash Plan
3. Employer pension contribution
4. 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
5. Celebration leave
6. Option to purchase additional annual leave (up to 10 days per annum)
7. Employee Assistance Program with Health Assured
8. 50% discount on nursery fees
9. Day camps discounts: 1 week free and 1 week at 50% per child per annum
10. Campsite and activities discounts at YMCA Fairthorne Manor
11. Cycle to work scheme
Job Purpose:
This role will provide a warm welcome to all our families accessing YMCA Woolston, both in person and over the telephone as well as provide administrative support to the nursery.
Main Duties & Responsibilities:
12. Welcome everyone contacting YMCA Woolston using a friendly and helpful approach and manage enquiries. Document conversations as required to allow further action
13. Promote the nursery and community programmes using social media, relationships with partners and through the production and distribution of posters, emails and newsletters
14. Manage enquiries for parents wanting a nursery place, sending out information packs, organising viewings, tracking progress of enquiries, booking settling visits and inputting new nursery registration forms onto Connect, our nursery software system
15. File and maintain children’s records, including accident records
16. Support the administration of HR processes, including booking staff interviews, completing recruitment paperwork and filing training and other staff records
17. Assist in nursery rooms when required and cover lunch times
18. Provide administration support for our community programme delivery including managing enquiries from the community for both our programmes and hire of our spaces and invoice accordingly
19. Engage local residents and stakeholders in the YMCA
20. Report and monitor the effectiveness of community activities
21. In partnership with other colleagues, develop a programme to engage the local community and raise awareness of our local setting and services
Person Specification & Key Competencies:
Personal Attributes
22. A genuine enthusiasm for the work of the organisation
23. Ability and willingness to relate positively to members of the community, local stakeholders, staff and external partners
24. Good communication skills, both verbally and in written format
25. Punctual and reliable with sound organisational and planning skills
26. Ability to use initiative
27. Ability to maintain confidentiality at all times
28. Confidence in managing situations of conflict/difficult customers
Qualifications/Experience
29. Experience of reception or front of house duties
30. Minimum of 2 years experience in performing administrative tasks in a busy customer facing role
31. Excellent IT skills, including applications such as Word, Powerpoint, Excel, Outlook and database applications
Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.