Company Description Ibis Budget Brisbane Airport is looking for a Guest Service Agent to join this ever thriving and exciting environment Ibis Budget Brisbane Airport is 3.5* Hotel with 93 Rooms next to the Brisbane Airport precinct in Hendra. At Ibis Budget Brisbane Airport our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO! Job Description · Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day. · Be an advocate of ALL: Accor’s loyalty program to non members · Checking guests in and out Maintaining accurate guest accounts · Taking bookings, providing helpful information & entering reservations · Answering guests queries in a timely and efficient manner. · Addressing guest requests and handling guest complaints in a positive manner. · Liaise with inter departments to assist guest and advise of room moves · Roster includes working morning, afternoon, evening and overnight shifts · Upsell the Food and Beverage department and serve barista coffee and beverages Qualifications · Previous hotel front office reception experience preferable · Professional telephone manner and exceptional customer service skills · Excellent communication, interpersonal and time management skills · A friendly and positive can-do attitude who enjoys working in a team · Previous experience Opera desirable not essential · Barista experience desirable not essential Additional Information · What is in it for you: · ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage, · Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) · Opportunity to develop your talent and grow within your property and across the world!