We are looking for a friendly and experienced Receptionist to join our team at Cygnet Hospital Ealing. Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for female service users with an eating disorder or personality disorder over two separate specialist wards.
Main duties of the job
You will be working in a fast-paced environment, so the ability to process information quickly in a calm and controlled manner at all times is essential. The ideal candidate must be adaptable, well-presented, with a friendly disposition, excellent communication skills, and at least 1 year of experience working as a Receptionist in a healthcare setting with strong customer care skills. A working knowledge of Microsoft Office is essential.
About us
Cygnet was established in 1988. Since then, we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism, and learning disabilities within the UK.
Job responsibilities
* Provide a professional, welcoming reception experience
* Greet visitors and notify the appropriate staff of their arrival
* Ensure visitors sign in and out; record patients leaving and returning
* Answer and transfer all incoming calls, taking messages as needed
* Sort and distribute post; assist with general office duties
* Maintain a clean and tidy reception area
* Promote safety and security of all site users, ensuring staff comply with security protocols
You are...
* An experienced receptionist with at least 1 year of healthcare setting experience
* Organized, helpful, and good at multitasking
* Computer literate (Windows, Word, Excel, Outlook)
* Knowledgeable of telephone systems
* Polite, friendly, approachable, with excellent communication skills
* GCSE Maths and English qualified, with good numeracy and literacy
* Diligent, accurate, with an eye for detail and confidentiality
Why Cygnet? We offer you
* Strong career progression opportunities
* Expert supervision and support
* Cycle to work scheme and employee discounts
Please note: Successful candidates will be required to undergo a standard or enhanced DBS check.
Person Specification
General Requirements
* Refer to the job description above
* Refer to the job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any criminal convictions.
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