Business Change Manager (Process Consultant – ITIL) Location: London (Hybrid – 2 days WFO) ⏳ Contract Duration: 6 months (extension likely) Rate: Competitive Day Rate We’re looking for an experienced Business Change Manager / Process Consultant with a strong ITIL and ServiceNow background to lead the adoption of IT Service Continuity Management (ITSCM) processes across the organization. Key Responsibilities Drive implementation and adoption of IT Service Continuity Management processes Lead communications, training, and stakeholder engagement to ensure continuity plans and recovery procedures are understood and embedded Collaborate with IT and business units to strengthen service resilience and compliance Work closely with ServiceNow teams to align process improvements with platform capabilities Monitor and report on continuity performance and improvement initiatives Must-Have Skills Proven experience with ITIL processes, especially IT Service Continuity Management Strong background in organizational change management and process governance Excellent stakeholder management and communication skills Hands-on experience with ServiceNow platforms Nice to Have ServiceNow Certified System Administrator (CSA) certification Experience implementing ITIL frameworks in large enterprise environments