Job Details
Level ExperiencedPosition Type Full TimeSalary Range Job Category Nonprofit - Social Services
Description
Salesforce Administrator
MISSION:
Gads Hill Center, a social service organization established in 1898, creates opportunities for children and their families to build a better life through education, access to resources and community engagement.
JOB SUMMARY:
The Salesforce Administrator will provide data management, analysis and reporting for all programmatic and administrative functions across the agency. The goal of this position will be to ensure that external program deliverables and internal reports are completed on time and with fidelity and that internal processes (including those supporting finance, development, and human resources) are created and maintained to inform integrated decision making for the organization. This role is central to the retention of current funders and expansion of programs based upon high quality data collection and visualization as well as the support of effective, data-driven decision making for all aspects of the agency. Reporting to the Chief Operating Officer, this role will ensure program and administrative staff across the agency are effectively trained and supported in the use of the Salesforce platform for each of their specific functions and ensure comprehensive evaluation of all Gads Hill Center programs and functions. This position will be responsible for the overall effectiveness of agency’s use of the Salesforce platform in all instances created by the organization and will serve to both configure Salesforce solutions within the agency and supervise vendors contracted to provide services to the platform.
DUTIES AND RESPONSIBILITIES:
1. Ensures optimal performance of Salesforce systems and products.
2. Upgrades and configures Salesforce systems for optimized integration.
3. Maintains the agency’s Salesforce instance, ensuring user accounts are up to date and providing technical support to staff. This includes troubleshooting errors, creating reports and dashboards, as well as building out new functionality.
4. Provides training to new staff on the functionality of Salesforce database.
5. Maintains the annual evaluation cycle calendar for the agency, ensuring that all parties involved provide and receive reports, documents, and information accordingly.
6. Ensures assigned staff enter data into evaluation database in accordance with evaluation timeline.
7. Collects and maintains program evaluation information for grant writing and reporting. Monitor data quality of programs, ensuring managers are on track with grant deliverables.
8. Trains and assists staff in developing goals, outcomes, and evaluation requirements for grant writing and reporting.
9. Facilitates annual evaluation meetings for each program’s staff and adjusts logic models, program goals, and outcomes based on previous year’s evaluation.
10. Serves as agency liaison to Chicago Benchmarking Collaborative and attends Collaborative meetings and trainings.
11. Collects and aggregates monthly program enrollment reports and annual staff surveys for agency monitoring purposes.
12. Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
13. Evaluates and installs new Salesforce releases, as well as provides training and support.
14. Documents processes, including error reports and changes to field history tables.
15. Prepares reports for program, development and other departments.
QUALIFICATIONS:
16. Salesforce certified administrator or Salesforce advanced administrator certification.
17. A bachelor's degree in computer science would be advantageous.
18. 2-3 years of experience as a Salesforce administrator in a similar environment.
19. Extensive experience in the administration and maintenance of Salesforce systems.
20. Experience in performing Salesforce upgrades and ensuring successful integration.
21. Exceptional ability to create and maintain Salesforce databases.
22. In-depth knowledge of Salesforce products and their functionalities.
23. Bilingual English/Spanish preferred.
24. Advanced skill with Microsoft Excel and Word required
25. Knowledge of advanced visualization software, like Tableau, preferred
26. Dynamic self-starter with a passion for working with youth and their families.
27. Experience with multi-cultural programming preferred.
28. Excellent interpersonal communication and organization skills.
29. Ability to pass a criminal record and child abuse/neglect registry check.
30. A passion for the mission of Gads Hill Center.
BENEFITS:
31. Competitive Salaries
32. Generous Paid Time Off
33. 403B Plan (Up to 5% match following 2 years of employment)
34. Medical
35. Dental
36. Vision
37. Employee Assistance Program
38. Employer Paid Short Term/Long Term Disability
39. Employer Paid Life Insurance
40. Supplemental Coverage Options Available
POSITION DETAILS:
Schedule: Full time
Status: $55,000-$60,000.
Location: Cullerton
APPLICATION DIRECTIONS: