Full-Time | Permanent | Remote
Salary: £38,000 per annum
Due to continued growth, we have an exciting opportunity for a Technical Support Specialist to join our team within Vidalert working on our ANPR enforcement system. This is a full time, permanent role working remotely with some frequent travel to sites or local offices when required.
The Technical Support Specialist will play a pivotal role in ensuring the efficiency and effectiveness of our field engineering operations. This position involves a combination of technical support, project management, and strategic collaboration across various departments to enhance our service delivery and product development.
What you will be doing
* Conduct and approve detailed site surveys for delivery projects, ensuring compliance with company standards and customer requirements.
* Provide comprehensive technical support to field engineers, addressing and resolving issues to ensure uninterrupted service delivery and sign-off on installation quality.
* Provide technical support to the Service Desk, Service Delivery Managers & Clients
* Assist the Field Engineering Manager with the planning and execution of field operations, ensuring alignment with business goals and objectives.
* Accompany field engineers on site visits to provide hands‑on training and mentorship, ensuring skill development and knowledge transfer.
* Identify skill gaps and implement targeted training programmes to improve field engineers’ technical capability and overall performance.
* Produce and maintain clear, user‑focused technical documentation and training resources to enable effective field support.
* Assist in the preparation and maintenance of business certifications, ensuring ongoing compliance.
* Partner with system configuration teams and consultants to ensure seamless integration and optimisation of engineering systems.
* Provide input and feedback on system improvements and enhancements.
* Collaborate with Vidalert product owners to contribute to product development, offering insights from field operations to guide product enhancements.
What we are looking for
* Proven experience in technical support, field engineering within CCTV / ANPR or a similar role.
* Strong knowledge of site survey processes, moving traffic enforcement legislation, and industry standards.
* Strong problem‑solving skills and attention to detail.
* Excellent communication and interpersonal skills, with the ability to train and mentor field engineers.
* Ability to work collaboratively with cross‑functional teams and contribute to product development.
What’s in it for you
* Full Time, Permanent
* Remote with some frequent travel.
* Salary: £38,000 per annum
* Healthcare cash plan
* Staff benefits designed to suit you, from discounts on retail shopping, travel, and socialising to health & wellbeing
* Competitive Annual leave allowance plus bank holidays
* Cycle to work scheme
* Enhanced Maternity and Paternity Package NB this is subject to eligibility
Apply today to join Marston Holdings and be part of our continued success.
All offers are subject to DBS clearance. We are an equal‑opportunity employer committed to inclusion and fairness for all.
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