Welcome to Kia UK!
About Us
Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2024. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.
Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.
People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2026 by Great Place To Work, and also ranked in the 2025 Best Workplaces for Women. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!
Purpose of Role
• To support the KUK dealer network in booking/completing training requirements for product, sales and aftersales as outlined in the Kia Accelerate training programme.
• Ensure LMS is correctly updated with dealer details and course schedules.
• Work with Systems Training Assistant Manager to maintain functionality, accuracy, and integrity of Kia Academy (website) content
Main Responsibilities
• Action and respond to Kia UK Academy mailbox enquiries within the agreed parameters. Work to agreed time thresholds for incident(s), request(s), and problem(s). Contribute to Learning Management System (LMS) policies, processes, and procedures.
• Maintain and monitor existing Kia Academy website content and functionality as well as assist in uploading and testing new eLearning modules, assessments, dashboards and any downloadable material, supporting the ongoing development of the Kia Academy user experience. Support the Kia Academy website by troubleshooting reported problems, diagnose hardware/software issues, trend analysis and problem management.
• Support with Quarterly dealer training standards compliance, monthly dealer training levy, monthly KPI reporting, Kia Academy mailbox/chat and telephone enquiries, maintaining the Kia Academy website data including:- Dealer Staff Data and Course Data ensuring data accuracy and integrity, course scheduling ensuring that training programmes are run at optimum attendance levels.
• Support with the creation & testing of bespoke reports/functionality/features as required by the Kia Academy team, Kia Europe and Kia HQ Ensure integration and alignment with other systems as required.
• Engage Kia UK internal staff with the training available on the Kia Academy website and ensure internal staff lists are maintained and updated.
• Assist the Kia Academy Non Technical Training and Systems Manager with administration of the Kia Academy budget, raising and providing suppliers with payments via SAP.
• Carry out 1:1 training for new dealers/users via Teams as required to cover Academy Curricula, Introduction to Academy Online and e-learning.
• Monitor all data contained on the LMS, including Dealer Staff Data, Dealers (Terminations and Appointments) and Course Data. Ensure compliance with GDPR and any future data regulations.
• Support the Academy team on all other relevant activities as communicated by the Academy Manager.
Skills Required
• Excellent verbal/written/communication skills
• Confident and courteous telephone manner
• Excellent IT skills, particularly in Word, Excel, PowerPoint, and Outlook. Familiarization with Learning Management Systems
• Strong interpersonal skills
• Motivated, self-reliant, and self-confident
• Excellent Database Management Skills
We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!
The Benefits
Employee Car Scheme (car lease + insurance all included from £90/month)
Onsite Chef at head office > free lunch
Private Medical Care (Vitality)
Annual Health Checks and free flu jabs
Private Dental Care (Denplan, £0 excess)
Pension with enhanced employer contribution
Income Protection & life Assurance
Critical Illness Protection
24 days Annual Leave + Bank Holidays
Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more
Financial hub providing free financial guidance and support
Work from anywhere for one week a year
Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
Enhanced Paternity Leave (up to 4 weeks full pay)
Free weekly yoga, football, and badminton clubs whilst onsite at UK head quarters
Pool tables, dart board, and massage chairs whilst onsite at UK head quarters
Opportunity to get involved & give back via our charity partners
Birthday Vouchers
Celebrations such as our Spring Ball, Christmas events, Social Club and much more!
Location/Travel
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.
There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.
Interview Process
Step 1: CV review
Step 2: Teams Introductory Call
Step 3: Face to face interview & Task