Employer Liverpool University Hospitals NHS Foundation Trust
Employer type NHS
Site Liverpool University Hospitals NHS Foundation Trust
Town Liverpool
Salary £38,682 - £46,580 per annum
Salary period Yearly
Closing 30/09/2025 23:59
Governance and Assurance Officer
Band 6
Job overview
An exciting opportunity has arisen for a divisional governance and assurance officer to work within the newly created Diagnostic Treatment Centre.
Reporting to the Head of Governance, the post holder will have a good understanding and knowledge of governance in a health care setting and will have responsibility for supporting all aspects of governance across their area of responsibility. This will include advice and support regarding incident and complaints management processes and clinical effectiveness.
The post holder will have good analytical skills as well as excellent written and verbal communication skills. Candidates should have skills and experience of key governance and assurance principles. This role also requires individuals with excellent organisational skills and the ability to manage their own workload without supervision within a busy environment.
Main duties of the job
* Promote and facilitate the development of effective governance and assurance.
* Provide support to key leaders within their area of responsibility in the delivery of their governance objectives.
* Support local identification of incidents requiring more detailed investigation or review.
* Support the effective monitoring of the Trust’s Risk, Incident and Complaints processes within their area of responsibility.
* Provide leaders with regular data and reports that support them to take action and implement learning.
* Implement systems and processes for effective and proactive dissemination of information arising from investigations and reviews to promote the sharing of information and lessons learnt.
* Act as local point of contact for the Datix system and ensure the administrative requirements of incident, complaint and risk management processes are met.
* Provide support to the Head of Governance in the delivery of key governance objectives.
* Work alongside colleagues in other key roles within the governance structure to ensure your areas of responsibility look at data and identify learning collaboratively.
* Establish and maintain close working relationships with the Patient Advice and Complaints Team.
* Establish and maintain close working relationships with Legal and Risk Managers established within the Trust.
* Attend local meetings in relation to governance.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Detailed job description and main responsibilities
The post holder will work closely with the leadership teams within Imaging, Pharmacy and Liverpool Clinical Laboratories promoting and facilitating the Quality Governance Framework within each service. Applicants should have a good understanding and knowledge of the Governance agenda across the NHS.
Reporting to the Head of Governance for the Diagnostic Treatment Centre, the post holder will have responsibility for supporting all aspects of governance across each service, including incident and complaint management, risk, and clinical audit and effectiveness processes.
Person specification
Qualifications
* Degree or equivalent
Experience
* Demonstrable experience of applying key governance and assurance principles
* Demonstrable experience of risk & incident management in a health care setting
Knowledge
* Basic knowledge of risk management principles
* Good understanding of the Governance agenda across the NHS
* Knowledge of Risk, Clinical Audit & Effectiveness, Regulatory Compliance and Incident and Complaints management processes
Skills
* Excellent written and verbal communication skills
* Ability to carry out incident investigations
* Ability to convert complex sensitive medical information into “layman’s terms”
* Ability to communicate with staff at all levels of the organisation and with patients
* Ability to present information utilising basic IT skills
* Ability to interpret data and present in excel
* Understanding of the Serious Incident Framework and Governance agenda
* Ability to motivate, persuade and negotiate in pressurised and difficult situations
* Ability to manage own workload without supervision
* Excellent organisational skills
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce: Black, Asian and minority ethnic, LGBTQ+, disabled, male and age 16-24.
Trust policy requires that the cost of submitting and processing the successful applicant's DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2 December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).
From April 2017, Skilled visa applicants and their adult dependent(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers) are expected to maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse / any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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