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Communicate Technology is on the lookout for a proactive and customer-focused First Line Engineer to join our technical support team at our Wynyard HQ.
As the first point of contact for our users, you’ll play a vital role in helping resolve IT issues efficiently — from password resets to troubleshooting Windows 11 problems — ensuring our clients can get back to doing what they do best.
What you’ll be doing:
* Provide 1st line support via phone, email, and remote tools
* Troubleshoot issues across Windows 10/11, Microsoft 365, and Active Directory
* Assist with user rights, accounts, passwords, and basic security administration
* Handle technical queries and service requests, escalating when needed
* Keep users updated and deliver outstanding customer service
* Log, manage, and resolve incidents in line with SLA agreements
What we’re looking for:
* At least 1 year of experience in IT support or system administration
* Experience supporting Microsoft Windows 10/11
* Basic understanding of networking (ping, trace route, etc.)
* Familiarity with Active Directory and Microsoft 365 admin tasks
* Great communication skills – able to translate tech into plain English
* Keen to learn, grow, and take on new challenges
We’re one of the UK’s fastest-growing IT and cyber security companies, delivering managed services to businesses across the country. At Communicate, you’ll work in a supportive environment where your development is encouraged, your voice is heard, and your growth is part of our journey.
We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts in a customer-facing environment
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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