Description
This role has a starting salary of £27,634 per annum, based on a 36 hour working week.
We are looking for Team Administrators to join our expanding team within the Children, Families and Lifelong Learning Business Support Team, located at our Woodhatch Place office (Reigate), providing support to front line social workers based in the South East of Surrey.
Wellbeing and ensuring a work-life balance is very important to us and a key component of this is our hybrid way of working. You won't be required to be in the office 5 days a week, however there is a requirement to work in the office on a rota basis at least two days a week. Core working hours are 08:50-17:00 to ensure full cover is provided to operational teams and front-line call lines. If successful, you will have an in-depth training programme which will be fully office based for your first 6 weeks in the role.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
2. Option to buy up to 10 days of additional annual leave
3. A generous local government salary related pension
4. Up to 5 days of carer's leave and 2 paid volunteering days per year
5. Paternity, adoption and dependents leave
6. An Employee Assistance Programme (EAP) to support health and wellbeing
7. Learning and development hub where you can access a wealth of resources
8. Wellbeing and lifestyle discounts including gym, travel, and shopping
9. A chance to make a real difference to the lives of our residents.
About the Role
As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient, and flexible service. You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency, being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually.
As a motivated, enthusiastic, and ambitious individual with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development.
Key responsibilities include:
10. Arranging, attending and minuting multi agency meetings with professionals and families, producing high quality minutes digitally to an agreed standard, delivered to statutory deadlines
11. Accurately recording and uploading information received onto a central database
12. Updating and maintaining databases and spreadsheets with performance and task data
13. Preparing and submitting documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines
14. Managing email duty boxes, prioritising urgent alerts and requests
15. Administrative tasks such as post, photocopying, formatting documents, shredding, basic IT support completed to the required standard
16. Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with
17. Comprehensive minute taking including the ability to note-take extensive multi agency meetings using a laptop
18. Exceptional organisation and prioritisation
19. Outstanding customer service and communication skills both verbal and written
20. Proactiveness and adaptability
21. Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint
To apply, we request that you submit a CV and you will be asked the following 4 questions:
22. Please tell us about your skills that are relevant to this position.
23. Please detail your previous administration experience.
24. Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your laptop note taking experience. Ideally within a meeting setting.
25. Please describe and give examples of how you deliver excellent customer service.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
This job advert closes at 23:59 on 31st December 2025. Please note that applications will be shortlisted and interviewed on an ongoing basis and therefore vacancies may be filled before the closing date so we encourage you to submit your application early.
A Basic DBS 'Disclosure and Barring Service' check will be required for this role.
We look forward to receiving your application,