Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team The VP of EMEA Customer Success is a transformational leader for Workday’s EMEA customer success team, contributing to and ensuring the implementation of global customer strategies and initiatives that deliver significant business impact and growth for Workday customers within the EMEA region. About the Role Reporting to the Senior Vice President, Customer Success, the VP plays a critical role in driving Workday adoption and maximizing customer outcomes, ensuring Workday maintains its position as a leader in customer satisfaction and value realization in EMEA. You have a strategic mindset, strong executive presence, and the ability to orchestrate complex customer engagements in collaboration with Sales, Services and Product. The VP demonstrates what great looks like in leadership, and fosters a culture of excellence, collaboration, and continuous improvement across a diverse team of Customer Success People Leaders and CSMs. This leader plays a pivotal role in identifying opportunities to ameliorate risk and action growth opportunities, improving customer health across the full customer portfolio, and develops and maintains deep partnerships and alignment with internal stakeholders including sales and product. Responsibilities Champion and execute a compelling vision for EMEA customer success that aligns with the Global Customer Success long-term strategic objectives. Partner closely with EMEA Workday leadership to ensure alignment. Collaborate to manage and address customer risk, drive renewals and growth opportunities in every account. Identify and anticipate emerging trends in customer success and proactively adapt strategies to maintain a competitive advantage, while reducing customer churn Lead, mentor, and inspire the EMEA Customer Success organization, continuously elevating the team, fostering a culture of innovation, and improving the team in line with the global customer success organization. Ensure strong operational rigor around goal setting, measurement, and accountability. Strengthen capabilities to detect risk and expansion opportunities as early as possible, ensuring that the team resolves issues and improves retention rates. Excel at influencing senior leaders, providing actionable insights and navigating complex, high-stakes situations to resolution; able to navigate the nuances of complex customer relationships, particularly in collaboration with the Sales, Services, and Product teams. Attract and successfully lead and retain a high performing team, supporting the evolution of GCS strategy. Articulate and advocate for the Customer Success vision and strategy as a GCS leader across teams and in internal forums. Collaborate with cross-functional senior executive leaders to align on initiatives and foster cohesive execution. Act as a liaison across Workday teams to ensure alignment and coordination across key stakeholders and teams. About You Proven track record of leading and growing customer success teams and creating developing and executing customer-centric strategies that have delivered measurable business results in the EMEA region. Degree or equivalent relevant experience required, with minimum of 10 years in senior leadership role preferred. Hands-on customer success experience with Fortune 500 as customer companies Understand the nature of B2B SaaS with active participation in multi-year growth of an enterprise, helping it scale. Deep understanding of customer success principles, methodologies, and best practices in a SaaS or technology environment. Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and influence at all levels and across a regional remit within a global organization. Strong analytical and proactive problem-solving skills, with the ability to translate data into actionable insights, ability to stay one step ahead. Thrives in dynamic environments, managing change with agility and resilience Ability to travel internationally as required. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!