GLL is looking for a Concierge at Edmonton Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
You will need to be the person who thrives in a busy environment and will be unfazed by the variety of the role. Our concierge role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
Edmonton Leisure Centre is set to become a future GLL flagship facility, and we're looking for ambitious, people to join us in this exciting new chapter. This is a rare opportunity in the early stages of a major £5M+ redevelopment that will transform the centre and deliver incredible services to the community. As the driving force behind this transformation, you’ll join a dynamic team and be part of building an exciting programme from the ground up, creating a centre that meets the evolving needs of the community.
This ambitious project commenced in 2024, with completion in 2025 planned in phases. Phase 1 opening includes the delivery of dry side services and programmes from the end of April 2025 with pools opening in the summer.
If you’re passionate about creating positive change to people’s lives and health, this is your chance to make a real impact. Edmonton Leisure Centre will be a central hub for the community, and you’ll play a pivotal role in embedding GLL’s core values, fostering community engagement, and building lasting relationships with key stakeholders.
Originally opened in 2007, the centre has a rich history and joins the Enfield leisure portfolio, which GLL manages in partnership with Enfield Council.
What you need:
1. A can-do attitude
2. A real focus on customer service.
3. Passion and personality
4. Knowledge of health and safety
5. Be a great team player
6. Good IT, literacy, numerical and communication skills
7. Some experience of administration
8. Cash handling
What you’ll do:
9. Being the first point of call for customers
10. Answer incoming calls to the centre
11. Deal with transactions including setting up direct debits and cash handling
12. Dealing with membership enquiries including selling memberships to customers
13. Deliver first-class customer service
14. Answer customer queries
15. Setting up equipment
16. Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.
As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!
The Basics:
17. Hours of work will be negotiated with you in line with the needs of the service, flexible working may be possible, working from home is not possible in this role.
18. We are a Real Living Wage employer and accredited Living Wage organisation with industry leading rates of pay.
19. We can offer a career, not just a job with extensive learning & development, multi-skilling and apprenticeship programme support available.
20. A uniform will be supplied and must be worn
21. GLL is a values driven, not for profit organisation. We work hard to benefit the communities we operate in.
22. As a staff owned organisation you will be given the opportunity to join our Society and have a voice in your business
Additionally, GLL offers employees a range of employment benefits:
23. Access to a pension scheme.
24. Health Assurance and access to Counselling services
25. Access to the tax efficient Ride to Work bicycle purchase scheme.
26. Free annual eye tests
27. Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
GLL Society benefits (if you choose to join the Society after your probation period) include:
28. The right to stand for the Society board and to vote for board members to represent you
29. Access to team building and fun events such as Treks, Concerts outings etc
30. Access to a range of benefits exclusive to our people – ask your line manager for details