We are seeking a skilled and customer-focused MDU Installation Engineers to join our clients field engineering team. The successful candidate will be responsible for installing, testing, and maintaining broadband, fibre, and TV services within Multi-Dwelling Units (MDUs), ensuring a high-quality service experience for residents and property managers.
Key Responsibilities
Carry out installation, commissioning, and maintenance of fibre, copper, and/or coaxial networks within MDU environments.
Install and test customer premises equipment (CPE), including routers, set-top boxes, and Wi-Fi devices.
Run internal cabling (cat5/6, coax, fibre) neatly and in compliance with health & safety regulations.
Work closely with property managers, landlords, and building contractors to ensure smooth installation processes.
Perform fault diagnosis and service restoration in MDU buildings.
Ensure all work is completed in line with company quality standards, compliance requirements, and industry regulations.
Maintain accurate job records, documentation, and reporting using company systems.
Provide excellent customer service, explaining installations and resolving any queries.
Adhere to site safety standards, risk assessments, and method statements at all times. Skills & Experience Required Essential:
Proven experience as a telecoms/fibre/broadband installation engineer.
Good knowledge of MDU infrastructure, including risers, comms rooms, and in-building cabling.
Competence in fibre optic installation, splicing, and testing (OTDR, power meter, visual fault locator).
Ability to read and interpret technical drawings, schematics, and building plans.
Strong problem-solving and fault-finding skills.
Full UK driving licence (or equivalent in your region).
Excellent communication and customer service skills. Essential tickets:
SA002
K008
N23 or N27 & N28
SA020
N29 (Flex with this one)
UKATA OR OPENREACH ASBESTOS AWARENESS Personal Attributes
Professional, reliable, and safety-conscious.
Customer-first mindset, with the ability to communicate technical issues clearly.
Flexible approach to working hours and willingness to travel.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and commitment to quality