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Job Overview
The post holder will join a multi-disciplinary team to provide efficient and high quality administrative and clerical support to clinicians, managers and their teams. The post holder will work in close cooperation and liaise effectively with patients and all staff groups from both primary and secondary care.
The Ageing Well project aims to promote healthier ageing, address inequalities through population health management, and make better use of community and health services to result in better outcomes for older adults.T his will involve liaison with community and care home services across BNSSG.
Main duties of the job
The post holder will join a multi-disciplinary team to provide efficient and high quality
administrative and clerical support to clinicians, managers and their teams. The post holder will work in close cooperation and liaise effectively with patients and all staff groups from both
primary and secondary care.
The Ageing Well project aims to promote healthier ageing, address inequalities through population health management, and make better use of community and health services to result in better outcomes for older adults.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
Main duties and responsibilities
* Act as a contact point, liaising with patients, medical and nursing staff within and outside of the Trust, including with GP surgeries and care homes
* Dealing with queries competently and professionally, taking action as appropriate following the Trust’s Data Protection Guidelines
* Develop an effective working relationship within the team and with the clinical and clerical staff throughout the Division and the Trust, to aid effective communication
* Plan and organise workloads relating to the day to day running of the Ageing Well project, coordinating and overseeing administrative processes including: diary management, arranging meetings, monitoring inboxes and allocating tasks as necessary
* Provide administrative support for the PD Hub by tracking patients through the 4 week appointment process
* Attendance at MDT meetings to take notes and liaison with MDT members to review actions following meetings, providing administrative support with these where possible, such as booking therapy rooms for patient reviews
* Organise meetings, including the booking of rooms, for the clinicians and their teams as requested
* Utilise project planning tools like Gantt charts to update progress of tasks against project timelines
* Provide support with getting EMIS access set up via GP surgeries
* Use hospital IT systems to set up and book clinic appointments and patient letters
* Prioritise sometimes conflicting directorate requirements, independently of or with consultants and other secretarial support to meet deadlines
* To provide cover and general office duties as and when required within the department.
* To promote excellence in patient care, providing support and guidance where necessary to ensure good communication, inline with Trust values
* To propose changes to working practice to improve service delivery and implement where agreed
* To show a willingness to deputise for senior colleagues as required
* Such other reasonable duties, appropriate to a Band 4, as agreed between the post holder and manager from time to time
Person specification
Education/Training/Qualifications
Essential criteria
* Good general education including GSCE in Maths or English (or equivalent)
* Advanced computer skills (Microsoft office)
Desirable criteria
* Patient Administration System (PAS) training
Work Experience
Essential criteria
* Previous administrative experience
* Experience of working under pressure
* Experience of working as part of a team in a multi-disciplinary environment.
Desirable criteria
* Experience of working in the NHS or similar organisation
Knowledge/Skills/Abilities
Essential criteria
* Excellent written/verbal communication skills
* Ability to work using own initiative with excellent organisational skills and meticulous attention to detail
* The ability to prioritise own workload and work to tight deadlines
* Ability to exercise judgement and take responsibility for actions
Personal Qualities/Special Circumstances
Essential criteria
* Confident and sympathetic when dealing with patients/staff
* Ability to be calm and professional when working under pressure
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post. #J-18808-Ljbffr