Social network you want to login/join with:
Brand Advocate: Inbound, Kingston upon Thames
col-narrow-left
Client:
HGS
Location:
Kingston upon Thames, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
54add9307839
Job Views:
50
Posted:
24.06.2025
Expiry Date:
08.08.2025
col-wide
Job Description:
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Position Summary
Should be responsible for delivering outstanding customer service
Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.
WHAT YOU'LL GET FROM US:
Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
Investment in your development with paid training and ongoing education. Experience isn't necessary - we're best in-class in service and sales - we'll share our secret sauce with you
Insurance - Medical, Dental, Vision, Disability and Life Insurance plans
Time off - Paid vacation
Meals - We offer subsidized lunch and breakfast options
Performance based incentives
Roles and Responsibilities
Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Resolves customer questions / concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
Manipulate systems and escalate issues to the appropriate personnel for final resolution.
Participates in ongoing training in keeping with Client's request and changing business strategies.
Maintains call performance goals (. AHT, quality and schedule adherence)
Adheres to HGS' policies and procedures.
Maintains a positive attitude and support HGS' Commitment to Excellence.
Performs other duties as assigned.
Why choose us?
work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team!
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Position Summary
Should be responsible for delivering outstanding customer service
1. Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
2. Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.
WHAT YOU'LL GET FROM US:
3. Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
4. Investment in your development with paid training and ongoing education. Experience isn't necessary - we're best in-class in service and sales - we'll share our secret sauce with you
5. Insurance - Medical, Dental, Vision, Disability and Life Insurance plans
6. Time off - Paid vacation
7. Meals - We offer subsidized lunch and breakfast options
8. Performance based incentives
Roles and Responsibilities
9. Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
10. Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
11. Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
12. Resolves customer questions / concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
13. Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
14. Manipulate systems and escalate issues to the appropriate personnel for final resolution.
15. Participates in ongoing training in keeping with Client's request and changing business strategies.
16. Maintains call performance goals (. AHT, quality and schedule adherence)
17. Adheres to HGS' policies and procedures.
18. Maintains a positive attitude and support HGS' Commitment to Excellence.
19. Performs other duties as assigned.
Why choose us?
work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team!
What we are looking for:
Our search is on for those with a sharp eye for detail and accuracy. We are looking for people who are open to diverse shifts, including night options (if applicable). We truly value a positive attitude and an innate desire to provide outstanding customer service. No specific physical or legal requirements are needed, and there are no travel or relocation expectations. Be part of our vibrant team, where your skills and dedication hold immense value in a nurturing and inclusive work environment.
Requirements
QUALIFICATIONS:
20. CXC/ CAPE. At least 5 subjects including English A and Mathematics
21. Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience
22. Coachable. Success starts with those who quickly learn, apply and stick to our sales process.
#J-18808-Ljbffr