Head of Operational Logistics - North – Müller Milk & Ingredients Division (Field-Based)
About Müller Milk & Ingredients Division (MMID)
Müller Milk & Ingredients is the UK's leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. MMID operates a nationwide logistics and manufacturing network, delivering over 1 billion litres of milk annually to more than 6,000 locations. We are committed to operational excellence, sustainability, and supporting British agriculture.
We are now seeking a strategic and transformational leader to join our team as
Head of Operations – MMID
. This is a high-impact, field-based role responsible for driving operational performance, leading change, and aligning site-level execution with group-wide strategy.
* Location: Field Based (Hybrid)
* Pattern: Monday – Friday (40 hours per week)
* Sector: Fast-Moving Consumer Goods (FMCG) | Logistics | Supply Chain
* Remuneration: Competitive salary + benefits
Key Responsibilities
Strategic & Operational Leadership
* Align site strategies with overall Group objectives to deliver world-class performance in safety, quality, service, cost, and people.
* Lead the development and execution of long-term operational plans, ensuring alignment with MMID's commercial and supply chain goals.
* Drive continuous improvement through benchmarking, key performance indicator (KPI) tracking, and cost-competitive initiatives.
Performance & Financial Management
* Full ownership of site-level financial performance, including budget delivery, cost control, and profit improvement.
* Identify and implement opportunities to reduce cost, maximise yield, and improve labour efficiency.
* Provide governance for major capital projects and oversee asset optimisation.
Change & Transformation
* Lead cross-functional change initiatives across Manufacturing, Supply Chain, Commercial, and Engineering.
* Champion continuous improvement methodologies such as:
* Kaizen (continuous, incremental improvement)
* Kanban (visual workflow management)
* SMED (Single-Minute Exchange of Dies – rapid equipment changeovers)
* SIC (Short Interval Control – frequent performance reviews)
* 5S (Sort, Set in order, Shine, Standardise, Sustain)
* Six Sigma (data-driven process improvement)
* Drive systems and process innovation to support transformation and scalability.
People & Culture
* Inspire and engage site teams to deliver stretching KPIs through clear communication, recognition, and development plans.
* Build high-performing teams, manage succession planning, and lead talent development across operational functions.
* Foster a culture of accountability, collaboration, and continuous learning.
Customer & Commercial Focus
* Partner with Commercial and New Product Development (NPD) teams to ensure operational readiness for new product launches and customer requirements.
* Act as a senior ambassador for MMID, supporting customer relationships and site visits.
* Ensure consistent delivery of excellent service and compliance with customer and regulatory standards.
Compliance & Governance
* Ensure full compliance with Health, Safety, Environmental, Food Safety, and Regulatory standards.
* Lead environmental initiatives and sustainability projects in line with MMID's Environmental, Social, and Governance (ESG) commitments.
What You'll Bring
* Proven leadership in complex, high-volume manufacturing or logistics environments.
* Strong financial acumen, including profit and loss (P&L) ownership and capital project governance.
* Expertise in operational strategy, systems thinking, and continuous improvement.
* Experience leading transformational change across people, process, and systems.
* Ability to influence and collaborate across matrixed, multi-stakeholder environments.
Ideal Candidate Profile
* Strategic thinker with a hands-on approach to operational excellence.
* Energetic, resilient, and passionate about delivering measurable results.
* A sophisticated communicator and relationship builder.
* Curious, data-driven, and committed to continuous improvement.
* A visible leader who inspires teams and drives cultural change.
Ready to make a lasting impact in logistics leadership?
Apply now to become our next
Head of Operations
.
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