Technical Author/Writer - Okta & Entra Security Location: Portsmouth (2 days per week onsite) Type: Contract Start Date: ASAP
Key Responsibilities
* Create, update, and review Okta and Entra documentation across multiple SaaS applications.
* Develop and maintain:
o Knowledge Articles (KAs) - for Okta, Entra, and Service Desk
o Service Overviews (SOs)
o Technical Run Manuals (TRMs)
o Technical Recovery Action Plans (TRAPs)
* Ensure documentation meets organisational standards for accuracy and accessibility.
* Support ServiceNow operations by analysing and submitting documentation‑related requests.
* Validate and manage Okta User Groups, and assist with creating Entra User Groups where required.
* Collaborate with security, service desk, and engineering teams to maintain up‑to‑date information.
Skills & Experience
* Proven experience as a Technical Author/Technical Writer within IT or cybersecurity environments.
* Strong understanding of Okta, Microsoft Entra, and identity management solutions.
* Familiarity with ServiceNow workflows and documentation management.
* Excellent attention to detail and ability to convey complex technical information clearly.
* Strong communication and collaboration skills, with experience working in cross‑functional teams.
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