Monday - Friday
8am - 5pm
£33,665 per annum
Office based
Permanent position
Must have previous experience within Social Housing/Voids Repairs
Main Responsibilities:
To have an excellent knowledge of One serve, updating, uploading information and adding codes, specifications, orders and closing orders once complete
To ensure the void tracker is updated and void packs are prepared for the client
To liaise with clients to get approval for orders/VO's
To manage calls, resolve first stage complaints and measure customer satisfaction levels
To co-ordinate sub-contractors and DLO diaries/workload
To liaise with sub-contractors regarding raising PO's (electrics / works and EPCs and R&D Surveys);
To liaise with the commercial department and chase NIC's/EPC's
To take part in meetings, supervision, training as requested by the supervisor
To manage A&A work which includes a recorded tracker
To support planning team with scheduling, P/O's, client & operative queries & emails when required
To undertake other duties commensurate to the grade of the post
To use information technology systems to carry out duties in the most efficient and effective manner. To achieve personal appraisal targets, as agreed by the line manager
To carry out duties and responsibilities in accordance with the Company's customer care standards
To be committed to the Company's values and to demonstrate this commitment in the way d...