Job Overview
The Global Communications Manager (GCM) leads communications planning and execution to build brand awareness, establish market presence, reinforce customer relationships, and ensure brand alignment and consistency in internal messaging. The GCM establishes the operating model, governance, and delivery standards for the Communications department; prioritizes and sequences all communications events; aligns cross‑functional dependencies; ensures initiatives are adequately funded and resourced; and links each activity to a business case with explicit value targets. Working closely with Leadership and the Management Team, the GCM translates MSX’s strategic priorities into clear communications roadmaps with measurable outcomes and accountable owners. As the company responsible for awareness and reputation in the market, the GCM supports the VP Strategy and CEO office in setting and socializing communications initiatives.
Key Responsibilities
* Define annual and general communication plans (external and internal) in line with the company strategic plan.
* Deploy corporate communication external activities such as CEO communications, press releases, announcements, branding, and partnerships, including content creation for CEO strategic communications.
* Act as the company media representative to manage press and media interactions.
* Maintain company brand reputation across social media channels, increase audience in key channels, and design special communication initiatives aligned with business strategy.
* Align brand identity across internal and external communications.
* Plan and deploy internal communication activities related to company purpose, vision, mission, strategic direction, business imperatives, special initiatives, leader communications, and townhalls.
* Plan and deploy internal and external communications to support management of exceptional events or crises.
* Track and evaluate efficiency and effectiveness of communication external and internal activities through consistent analytics activity.
* Develop the people development plan for the communication team, in line with the company budget.
* Define and execute budgeting and forecasting processes for the communication organization in line with company financial scheduling.
* Monitor communication organization’s financial and operational results, define and deploy necessary mitigation actions to achieve strategic and operational targets.
* Align to MSX’s purpose and operating model; adjust the roadmap as priorities evolve.
* Ensure the team uses PM tools, lean methodologies, and AI enablement.
* Build change management strategy and playbooks; ensure adoption, usage, and behavior change.
* Map stakeholders and influence networks; develop internal relationships with change agents, drive engagement plans and feedback loops.
Qualifications
Education
* Bachelor’s degree required; master’s in business, marketing, communications, or related field preferred.
* Project/Program Management certification (e.g., PMP, PgMP, PRINCE2) a strong plus.
* Lean/Six Sigma certification (Green/Black Belt) a strong plus.
* Change management certification (e.g., PROSCI) is advantageous.
Experience
* 3-4 years leading company communications initiatives such as communications, PR, or marketing.
* At least 2 years in a management role.
* Proven success in international, multi‑cultural environments with multi‑BU stakeholder landscapes.
* Experience creating and implementing long‑term communication strategies.
* Experience with a variety of communication channels, including digital and social media, is crucial.
* Proven exposure to digital/technology‑enabled change and AI adoption.
* Automotive industry experience strongly preferred; B2B services exposure a plus.
Knowledge
* Advanced program/portfolio management methodologies and tooling.
* Lean and continuous improvement practices applied at scale.
* Company change management and communications.
* Financial acumen for business cases, ROI, and P&L impact.
* Familiarity with automotive value chains and trends.
Technical Skills
* AI savvy.
* Company tools and reporting.
* Advanced MS Office (PowerPoint, Excel) and collaboration platforms.
* Data and analytics for KPI design, dashboards, and advanced insights generation.
Core Skills
* Stakeholder engagement and management: influence senior leaders; align diverse teams to outcomes.
* Integrated communications planning: convert strategic topics into actionable, phased communications roadmaps.
* Program governance: stage gates, dependency/risk management, and cadence discipline.
* Meeting and decision facilitation: drive clarity, accountability, and velocity.
* Planning and organization: manage multiple workstreams and competing priorities.
* Analytics: define KPIs/OKRs; interpret data to drive decisions and course corrections.
* Communication and presenting: crisp executive narratives and engaging org‑wide messaging.
Core Competencies
* Leadership: inspires, mentors, and holds teams accountable; adept at guiding through ambiguity.
* Operational autonomy: self‑directed, decisive, and results‑focused.
* Innovation: challenges the status quo with pragmatic, value‑oriented solutions, making bold choices on technology deployment to improve efficiency.
* Resilience and positivity: sustains momentum through setbacks; models growth mindset.
* Cross‑cultural effectiveness: navigates global, multi‑cultural contexts with empathy and clarity.
Additional Information
About MSX
With over 6,500 employees based in more than 80 countries, MSX’s teams provide industry‑leading expertise that spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Repair Optimisation and Sales Compliance, Learning Solutions, and Distribution and Sales Performance.
The MSX Purpose
To empower Movers and Makers to thrive in our ever‑changing world.
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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