Sales Process Managers opportunity in this large, strong and successful manufacturing company.
Ready to lead, develop and improve a high-performing sales administration and processing team? If you enjoy managing people, building capability, and driving smarter processes-while still staying close to the detail of quoting, order accuracy and production scheduling-this is a hands-on leadership role with real impact. You'll have real influence over process, pace and performance in a growing manufacturer with a large modern facility.
You'll own the end-to-end commercial flow from enquiry through to delivery support: ensuring quotes are accurate, orders are processed correctly, and schedules are aligned with production capacity. Just as importantly, you'll coach and develop the team, embed best practice, and lead continuous process improvement-working to documented ISO9001 procedures and KPIs.
What you'll be doing
Lead, coach and develop the sales office team (work allocation, training, feedback and support)
Drive a customer-first culture and consistent service standards across the team
Improve processes to reduce errors, speed up turnaround and increase on-time delivery performance
Oversee enquiries through to delivery support: quote → order → schedule → dispatch readiness
Produce accurate, commercially sound quotations aligned to customer requirements
Maintain data integrity and follow-up discipline in Winman ERP and Capsule CRM
Manage order processing, invoice sweeps, call-offs and outstanding orders to deadline
Coordinate scheduling with production and accelerate urgent orders when required
Track, report and improve KPIs; ensure compliance with ISO9001 procedures
What you'll bring
Experience in a commercially focused admin/coordination/management role in a manufacturing company.
Proven people management or team leadership skills with a focus on development and performance
Strong commercial judgement; comfortable with construction terms/contracts and pricing discipline
Confident communicator who bridges technical estimating and client-facing stakeholders
Track record of implementing process improvements and embedding change
Strong Excel/MS Office skills; ERP & CRM experience essential
High attention to detail and the ability to prioritise at pace
This is a permanent job with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO are a recruitment agency supporting UK Manufacturing. We aim to respond to all applications