Purpose
: Based in Market Harborough, Deichmann UK are looking to recruit an enthusiastic and talented individual to join our IT team as an IT Assistant.
The successful applicant will join us on a full time, permanent basis and in return receive a salary of £24,500 per annum. Ideal candidate: Reporting to the IT Manager, the successful applicant will deliver help desk support to stores across the UK for their tills, computer, telephone and router equipment, as well as supporting colleagues at head office and the warehouse.
This role is perfect for someone with a passion for all things IT, building and maintaining a variety of IT equipment and someone with excellent cable management!
We are able to offer on the job training that will allow you to build your knowledge and skills within this profession. Key activities:
1. Providing a Help Desk facility for colleagues in store and at HO, both hardware & software during all trading hours
2. Record and monitor the progress of faults to till systems & other computer equipment
3. Monitoring, maintenance & documentation for all computer hardware, software and networks
4. Co-ordinate till installation and de-installation
5. Planning of hardware requirements
6. Replacement of old hardware
7. Assist in the procurement of prices of new hardware and software for HO, the warehouse and stores
8. Configuration & set up of new hardware and software at HO, warehouse and stores
9. Undertake software updates, as necessary
10. Document all landlines and contracts including fault rectification and HO changes
11. Undertake phone and data cabling
12. Set up and maintenance of mobile phone email.
Personal characteristics:
13. Educated to GCSE level or equivalent and/or have worked a this level
14. Highly motivated and able to work on own initiative whilst also able to operate effectively as one of a team.
15. Strong problem solving abilities and able to use own initiative
16. Analytical skills with ability to make timely informed decisions
17. An effective communicator both verbal and written
18. Ability to plan, co-ordinate and prioritise a busy workload
19. Experience of IT support & network infrastructure within a domestic environment e.g. for friends & family
20. Genuine interest in the rapidly changing field of IT
21. Knowledge of Windows, iOS & Android systems
22. Able to work in an environment where flexibility to adapt to changing priorities is essential
23. Possess a full UK driving licence
Salary/Pay: £24,500