💼 Technical Account Manager – Enterprise SaaS
📍 Edinburgh preferred (London / Remote considered)
💰 £60k–£70k base
📈 Enterprise SaaS | Client Delivery | Technical Relationship Management
A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments.
This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.
🧠 The Opportunity
The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support.
You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.
🎯 What You’ll Be Doing
* Acting as the primary technical contact for a set of enterprise customers
* Supporting account plans, customer health, and long-term engagement
* Helping customers optimise usage, configuration, and adoption
* Managing technical queries and escalations, coordinating internal teams as needed
* Contributing to service improvements and product feedback loops
* Supporting expansion opportunities through strong technical credibility
This is a hands-on role where attention to detail, ownership, and calm problem-solving matter.
🔍 What They’re Looking For
* Experience in a technical, customer-facing role within a SaaS business
* Strong stakeholder management skills with enterprise or institutional clients
* Comfortable discussing integrations, configurations, and SaaS platforms at a practical level
* Able to translate technical detail into clear, customer-facing outcomes
* Organised, proactive, and confident working across multiple teams
* Background in complex, regulated, or professional-services environments is beneficial
🌟 Why This Role Stands Out
* Enterprise customers with long-term relationships and high engagement
* A trusted, senior-facing role with real influence on customer experience
* Collaborative culture across product, engineering, and commercial teams
* Flexible working model with an Edinburgh preference
* £60k-£70k basic