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Event Day Hospitality Managers, Coventry
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Client:
CBS Arena
Location:
Coventry, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4a98b79e84b0
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Job Description
* Lead and motivate the hospitality team, providing guidance, training, and support to maximise performance and ensure smooth operations.
* Oversee food and beverage service, demonstrating comprehensive knowledge of products, menus, ingredients, and allergens.
* Manage stock control, including monthly stock takes, par levels, and ordering.
* Implement and maintain high standards of customer service, resolving issues professionally and working collaboratively with other departments to enhance guest experience.
* Ensure compliance with company policies and procedures, including health & safety, hygiene, and employment law.
* Manage the till system, troubleshooting issues as necessary.
* Actively problem-solve and use initiative to maintain excellent service standards.
* Take responsibility for staff management, including briefing, training, and development.
* Deputise for line manager when required and take on additional responsibilities as needed.
* Implement innovative ideas to enhance guest experience and contribute to the development of frontline teams.
Qualifications
We are looking for someone who can demonstrate the following:
* Previous managerial experience in hospitality, with proven ability to manage functions for 200+ guests and facilitate restaurant service for 400+ guests
* Level 2 Food Hygiene certificate
* Excellent leadership, communication, and interpersonal skills, with the ability to build relationships with customers, staff, and colleagues
* Strong organisational skills with a customer-centric approach, focusing on delivering exceptional service and problem-solving
* Comprehensive knowledge of food and beverage operations, including cost control, quality assurance, and licensing laws
* Flexibility to work evenings, weekends, and public holidays, with the ability to thrive in a fast-paced environment
Additional Information
Benefits:
* Choose your own hours – work when suits you
* Weekly pay
* Full training provided
* Free parking
* Discounted food and drink from our onsite outlets
* Opportunity to work as part of vibrant and exciting venue team
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