The team The role sits within the Collection and Field Services Team The role The role involves working within the Motor Finance Recovery’s department, mainly assisting an external team of Appointed Representatives in field based vehicle recoveries. Main responsibilities Instructing caseloads to geographically Appointed Representatives Acting as a go between for Lenders and their customers once a case has been terminated using an understanding of FCA guidance Assessing and reviewing live caseloads to ensure a TCF based result for our lender Tracing absconded individuals and assessing the next steps for a case Working with locally sourced external recovery companies and using skill to manage a budget to enable a profitable outcome for all stake holders Answering inbound calls and calling/texting/emails to customers As part of your role, you will be responsible for supporting and promoting the Quality Management System as guided by Senior Management Repossession To review accounts and find the best route to a result by: Chasing Ars Tracing traditional – Autotrace, Experian, Trace IQ, Equifax Tracing non-traditional – Google, linked in, social media, Insolvency, Companies House Calling/Texting/Emails to customers Chasing/updating clients Vehicle checks – Cazana/Ask Mid/Tax &Mot checks ANPR Vehicle tracking Locating contact details Calling employment detai...