BT Customer Service Advisor
Location: Dundee
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: Part Time 25 Hours
Shift Pattern Options:
1. Option 1: 4 Week working rota of 2x weeks of earlies with shifts falling between 06:00 to 14:30 and 2x weeks of lates with shifts falling between 14:30 to 23:00. Rest days will vary over the weeks, but some rest days will be fixed and fall on a weekend.
2. Option 2: 4 Week working rota of late shifts with hours falling between 14:30 to 23:00. Rest days will vary over the weeks, but some rest days will be fixed and fall on a weekend.
3. Option 3: 4 Week working rota of late shifts with hours falling between 12:30 to 21:00. Rest days will vary over the weeks, but some rest days will be fixed and fall on a weekend.
4. Option 4: 4 Week working rota of late and night shifts with hours falling between 16:00 to 02:00. Rest days will vary over the weeks, but some rest days will be fixed and fall on a weekend.
Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period).
Contract: Temporary with career progression opportunities.
Start Date: 05/05/2025.
Join the UK's biggest telecoms provider, who are specialists in providing industry-leading expertise backed by innovative technology and who provide comprehensive training.
This is a Safety Critical role and you'll be the first contact for anyone calling 999, including calls for the Police, Ambulance, Fire Rescue, Coast Guard, and Mountain Rescue. BT has been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident, and providing a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK-based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.
As a Customer Service Advisor, your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, balancing challenging and emotional situations. Your average call will last between 30 - 60 seconds, and you will follow a structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
As a 999 Call Handler You Will Demonstrate:
* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy and IT skills with a diligent nature
Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues.
As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT is not just there for emergencies. BT applies their knowledge, skills, and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services, and Directory Enquiries.
Rewards & Benefits:
* Attractive pay rates
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
All applications will be subject to pre-employment and referencing checks, inclusive of DBS.
So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!
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