Account Manager/Business Development - Wakefield
Hours and Location of Work:
* Hours:Monday to Friday, 9:00 AM – 5:30 PM (1-hour lunch break)
* Job Title:Account Manager - Business Development
* Salary:£28,000 – £35,000 per year
* Holiday:23 days + bank holidays (rising to 30 with service)
Job Overview
Are you a people-focused professional with a passion for relationship-building and business growth? We’re looking for anAccount Manager-Business Developmentto join our team at Wakefield. You'll play a key role in managing client accounts, nurturing leads, and driving sales through exceptional customer service and communication.
Key Responsibilities
* Act as a brand ambassador, delivering excellent service aligned with our company values.
* Manage customer enquiries through phone and email, providing timely responses (within 2 hours).
* Maintain accurate records and generate quotes using our CRM system.
* Follow booking processes and convert leads into confirmed business.
* Make proactive outbound calls to grow and retain client relationships.
* Upsell relevant courses to existing customers and explore new opportunities.
* Use social media and digital platforms to build new business pipelines.
* Liaise with the Operations Manager to escalate any client or process issues.
What We’re Looking For
Skills & Attributes:
* Enthusiastic, driven, and proactive approach to work
* Exceptional communication and organisational skills
* Detail-oriented with strong administrative accuracy
* Ability to work independently and as part of a team
* Resilience under pressure and adaptable to changing demands
* Proficient in Microsoft Office (Excel, Word, Outlook)
Experience (Required):
* Office-based customer service or sales experience
* Making outbound sales or account management calls
* Building and maintaining client relationships
* Previous experience in training or hire companies
* Competitive salary and holiday package
* Company sick pay and wellbeing support
* Regular team away days and staff events
* Ongoing investment in your professional development
* A supportive, team-first work culture
Interview Process:
* In-Person: Competency-based and practical interview at our Wakefield Training Centre
Interviews will take place whilst the advert is still live, do not delay in getting your application in!
Registered Office:
Unit 78, Avenue Q
Stoneleigh Park
Kenilworth
Warwickshire
CV8 2LG
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