About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. We help our clients safeguard the energy supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with energy and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within ourdemand management and network infrastructure - Our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to come and be a part of it? What will you be doing? As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls. We'll need you to handleinbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports. You'll be working with the Customer Experience Manager and Team Leaders to promote the profile of MGroup Services.Ensure any service failures or priority issues are escalated to the Customer Service Manager for action.Maintain ownership of any customer issue through to resolution.Strive to outperform personal targets, team targets andBritish Gas Service Level Agreements. This is aremote, working from home role. We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home. We are looking for individuals based in areas local to Langley, Hayes, West Drayton, Slough, Maidenhead, Reading, Southall and West Ealing. What you'll bring A passion for customer service Experience in a call centre or customer service environment Proven administration and customer service skills Being a team player with strong interpersonal skills Excellent communication skills Additional spoken languages would be advantageous but not essential Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; 25 days plus bank holidays Discretionary bonus scheme Health Care Cash Plan, giving you the ability to claim back medical expenses for items such as dental, eye care, physiotherapy and much more! Recommend a friend scheme - get rewarded for introducing people to us! All interviews will be taking place during the week commencing the 25th of August 2025. 1stAssessment Day: Tuesday 26th August 2025 08:45am 12:00pm 12:45pm 16:00pm Start date: 15th September 2025 2ndAssessment Day: Wednesday 27th August 2025 08:45am 12:00pm 12:45pm 16:00pm Start date:15th September 2025 Location: Holiday Inn Express London, Heathrow terminal 5, London Road, Slough, SL3 8QB You'll be required to bring with you your Right to Work in the UK and proof of your current address. You'll be able to start 2 weeks in-house training on the start date listed above. About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupELI-DA1 INDREG