We are seeking a Housing Complaints Officer to manage and coordinate stage 1 and stage 2 complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards. This role requires initial training in the office, followed by hybrid working with office days on Monday and Thursday.
Required Skills & Qualifications:
Proven experience in complaint handling or a similar role.
Strong organisational and coordination skills.
Excellent communication skills, capable of dealing with diverse customer emotions and providing empathetic responses