About The Role
At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.
Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, we’re committed to investing in our people and creating the conditions for them to excel if you are an experienced Administrator we are looking for you assist the team on a full time basis
Location: SERC Downpatrick Hours of Work: Monday - Friday, 37.5 hrs Job Type: Fixed-Term Contract (9 months)
The Administrator shall be responsible for:
1. Logging calls / jobs on the helpdesk database utilising helpdesk software (IFS). Calls / jobs may be received by telephone, email or in person.
2. Proactive call handling to ensure all orders are attended/ completed in accordance with strict contract KPIs
3. Reporting back to clients and operational teams on works progress and completion.
4. Being first point of contact for client queries/ complaints
5. Preparing and submitting early warning notices for financial uplift requests
6. Processing of client variation orders
7. Operating a paper-based systems as necessary to compliment the operating software including back-up systems.
8. Checking engineers’ timesheets against worksheets, and processing weekly labour costings
9. Raising purchase orders for engineers/ sub-contractors
10. Running daily/ weekly reports to ensure data accuracy/ provide information for client/ GAM management team
11. General administration duties as and when required.
12. Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with
13. GRAHAM ISO management systems and Quality Control procedures.
About You
Essential Criteria
14. GCSE English and Maths Grade C or equivalent
15. Demonstrate relevant experience in an administration or office environment.
16. Strong IT skills including Microsoft Office
Desirable
17. Demonstrate a minimum of 1 years’ experience in similar helpdesk
18. Experience of facilities management or a related service industry
19. Experience in IFS software or similar system