Booking Officer
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Location: Birmingham Central
Working Hours: Monday to Friday, 9:00am – 6:00pm
Salary: £26,000 – £27,000 per annum.
About the Role
We are currently looking for a dedicated and organised Booking Officer to join our busy and fast-paced office environment. This role is ideal for someone who thrives under pressure, enjoys multitasking, and takes pride in delivering excellent customer service.
As a key member of the Bookings Department, you will play an essential role in coordinating interpreting services and ensuring smooth day-to-day operations.
Key Responsibilities
* Answering incoming telephone calls professionally and efficiently
* Taking bookings via phone and email
* Assigning jobs to interpreters using our advanced online portal
* Managing booking requests accurately and in a timely manner
* Ensuring all information is logged correctly and company procedures are followed
* Always providing excellent customer service
Essential Skills & Qualities
To be successful in this role, you must have:
* A professional attitude, particularly when working under pressure
* Exceptional attention to detail.
* Honesty, punctuality, and a strong sense of responsibility
* The ability to use initiative and find efficient ways to complete tasks
* The ability to always follow company policies and procedures
* Basic knowledge of Microsoft Office (Word, Outlook, Excel)
* Excellent written, verbal, and interpersonal communication skills
* Strong problem-solving abilities with a customer-focused mindset
* The ability to multitask and work effectively in a fast-paced environment
* At least one reference from a previous employer
Benefits of Working at AbsolutE
At AIT, you’ll be joining a supportive, international, and highly motivated team. xkybehq We work hard together and take pride in what we do, while offering a positive and rewarding work environment.
Perks of Working at AbsolutE
* Friendly and well-established team
* Opportunities for career progression within the company
* A dynamic international working environment
* Valuable professional experience that enhances your CV
* On-site amenities including a break room, fully equipped kitchen, and parking
* Bar, restaurant, and coffee shop located next to the office
* Walking distance to Birmingham City Centre
* Excellent public transport links, with Snow Hill Station nearby