Annual salary: up to £24,570.00
Administrator
Location: Basingstoke
Contract: Office based, Full time, Permanent Role, 37.5 hours per week, Monday to Friday 8.00am to 5.00pm
Salary up to £24,570 per annum
We are looking for a proactive and organised Administrator to join our Basingstoke branch. In this key role, you will support our managers and teams by ensuring smooth, efficient administrative processes within the In Tenancy Team.
This is a phone- and email-driven role, where your attention to detail and organisational skills will make a real difference. You’ll be responsible for booking property access, scheduling appointments, managing bookings, processing invoices, and maintaining accurate records. Your work will help drive business objectives forward while ensuring excellent service.
Key responsibilities:
1. Coordinate and schedule appointments and property access efficiently.
2. Monitor and manage several team inboxes
3. Manage bookings and maintain accurate, up-to-date records.
4. Process invoicing and perform precise data entry.
5. Liaise regularly with landlords, letting agents, occupants, subcontractors, and internal teams to ensure smooth communication and service delivery.
6. Support managers with administrative tasks that help the branch achieve its objectives.
We’re looking for someone who is organised, can manage multiple tasks, detail-oriented, and thrives in a busy, collaborative environment
Role Criteria
7. Experience working within Customer Service
8. Strong communication skills, both written and verbal – ability to communicate at all levels
9. Excellent attention to detail when updating records and producing reports
10. Ability to work independently and collaboratively across teams
11. Skilled in managing and prioritising a large and varied workload
12. IT literate with experience using Microsoft Office packages, including basic Excel
13. Flexible and open to supporting other teams and ad hoc projects when required
14. Strong ability to work within a fast-paced environment
15. Resilient
16. Must have lived in the UK for a minimum of 5 years
Benefits we can offer you
17. 25 days annual leave plus bank holidays
18. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
19. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
20. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
21. Family friendly policies