Warehouse Manager | Fashion E-Commerce | Liverpool | c.£40k
About the Role
A fast-growing fashion brand is looking for a hands-on Warehouse Manager to lead its Warehouse and Customer Service functions.
Meeting the founder and a senior leader made it clear, that this brand will be huge! Both passionate, energetic and have built a strong, connected culture across every part of the business.
With a strong e-commerce presence and ambitious growth plans, we need an experienced operator who can scale systems, lead a team, and drive efficiency - all while keeping the customer experience front and centre.
This role will be well suited to someone who has a passion and interest in fashion and ready to join and grow within a scaling business.
Key Responsibilities
Warehouse & Logistics
* Oversee day-to-day warehouse ops : deliveries, fulfilment, returns.
* Streamline picking and packing processes for speed and accuracy.
* Lead the implementation of a new Warehouse Management System (WMS).
* Maintain accurate inventory through regular checks and cycle counts.
* Drive improvements across logistics, storage, and dispatch.
* Manage courier relationships and ensure on-time delivery.
Team Leadership
* Manage a small warehouse team with plans to grow.
* Lead hiring, training, and performance management.
* Build a motivated and accountable team culture.
Customer Service
* Oversee Customer Service handling daily queries via email / social.
* Improve response processes and customer journey.
* Handle escalated complaints or returns when needed.
* Use feedback to support business-wide improvements.
What You'll Bring
* Proven experience n operations, logistics, or warehouse management. Ideally from e-comm or fashion.
* Experience implementing / managing WMS systems.
* Strong stock control and fulfilment knowledge.
* Confident team leader with excellent communication skills.
* Detail-oriented, highly organised, and solutions-driven.
* Comfortable in a fast-paced, growing environment.
* Passion for delivering standout customer experiences.
What's on Offer
* Competitive salary and benefits
* Real responsibility in a growing e-commerce brand
* Freedom to bring ideas and improve operations
* Career development opportunities
* Product discounts for staff, family and friends
* Supportive, fast-moving team culture
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