Company Description
Ascentis AO is a unique Awarding Organisation for user-friendly qualifications, including ESOL, Teacher Training, Digital Learning, and more. As a charity committed to customer service and clear progression routes, Ascentis aims to help learners achieve their lifelong aspirations.
Role Description
This is a full-time hybrid role for an IT Support Technician at Ascentis AO. The IT Support Technician will be responsible for providing technical support to end users, troubleshooting hardware and software issues, maintaining IT systems, and ensuring data security. This role is based in Lancaster with the flexibility to work from home.
Qualifications
* Technical support skills
* Hardware and software troubleshooting abilities
* IT system maintenance knowledge
* Excellent communication and customer service skills
* Ability to work effectively in a hybrid environment
* Knowledge of educational technology is a plus
* Relevant IT certifications or degree in Computer Science
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