Salary: £45,000 - 45,000 per year Requirements: Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform (e.g., ServiceNow CMDB or Jira/Insight CMDB) Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (servers, networks, cloud, applications) and model them logically Sharp analytical and troubleshooting skills with a strong eye for data quality Confident communicator, comfortable working with both technical specialists and non-technical stakeholders Experience building out or maturing a CMDB within a growing or evolving tech organization (desirable) Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations (desirable) Some scripting capability to support data manipulation tasks (e.g., PowerShell or Python) (desirable) Awareness of security controls, compliance frameworks, and audit requirements (desirable) ITIL Foundation v3/v4 certification (minimum requirement) ITIL Specialist or higher certification (advantageous) Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) (highly desirable) Responsibilities: Take ownership of our Configuration Management Database (CMDB) Ensure the health, structure, and accuracy of the CMDB end-to-end Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and lifecycle rules Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy and complete dataset Spot gaps in CI coverage and drive improvements with the responsible teams Continuously refine Configuration Management policies, processes, and data models Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Build and maintain service maps that connect CIs to business, application, and technical services Document upstream and downstream dependencies to support incident impact analysis and change planning Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments and root cause investigations Ensure the CMDB reflects all production changes, keeping CI lifecycle data current Deliver impact assessments for major incidents and significant planned changes Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences Translate data insights into actionable recommendations that improve technology visibility and reduce risk Educate and influence stakeholders across the business on the value of accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation Technologies: AWS Azure Cloud CMDB GCP Support ITIL JIRA PowerShell Python Security ServiceNow DevOps ITSM More: We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) in Stoke, with a salary of up to £47,000. This is a hybrid work role, and we are committed to creating a supportive environment for our team. last updated 11 week of 2026