Role: Senior Travel Executive
Location: UK London (Queens Park)
Reporting to: Corporate Operations Manager
Travel Required: No
The role is a hybrid position, so upon successful completion of a probationary period (usually 3 months) the candidate will be permitted to work from home 2 days per week and be in the office for 3.
About Our Client
Founded in 1988, our client set out with an ambitious visionto become the worlds leading specialist in travel management. Built on the belief that travel is one of lifes most powerful and emotive experiences, our client is driven by a single mission: to make every journey exceptional.
Through a bespoke, high-touch, and personal approach, our client removes the stress and complexity of travel, delivering seamless experiences across business, touring, events, and entertainment sectors. Whether its a critical business meeting, an international event, or a live performance in front of thousands, our client ensures travellers arrive prepared, confident, and ready to succeed.
With a global presence and a commitment to outstanding service, our client continues to raise the standard for what tailored travel should be.
Role Summary
The Senior Travel Executive is responsible for booking and managing all aspects of corporate client travel, including VIP itineraries. This includes anticipating client needs, tailoring travel plans to individual preferences, and ensuring high standards of service and efficiency throughout.
Key Responsibilities
Manage end-to-end travel bookings across air, rail, hotel, and ancillary services
Provide exceptional service to VIP clients, including tailored itinerary planning
Handle ticketing, reissues, and fare adjustments (Galileo preferred)
Resolve client complaints professionally and promptly
Maintain accurate booking records and documentation
Ensure compliance with client service level agreements and internal QC standards
Support cost-saving initiatives and vendor negotiations
Handle accounting queries and reconciliation processes
Mentor junior colleagues and support internal training
Adhere to all regulatory and data security requirements (incl. PCI compliance)
Candidate Requirements
Education:
Degree level or equivalent work experience
Experience:
3+ years in a corporate travel agency or TMC
Proficient in GDS (Galileo preferred)
Strong fare and ticketing knowledge
Experience servicing VIP or senior-level corporate trave
Benefits
Agent Incentive Scheme:
We offer a quarterly incentive to reward agents for delivering exceptional service and value:
Incentive Payment: 5% of an individuals quarterly commission earnings,
less monthly salary, National Insurance/Medical Benefits, and Pension contributions
Commission Earnings Include:
Airline commission
Airline mark-ups
Hotel, car hire, and ancillary mark-ups
Transaction fees
Additional Benefits:
Annual Leave: 20 days + UK Bank Holidays, increasing by 1 day per year (up to a maximum of 25 days)
Pension: Enhanced employer contribution of 5% (employee contribution 3%)
Medical Cashback Scheme: Simply Health Level 3 coverage
Please dont hesitate to reach out if you need any additional information. We look forward to reviewing candidate submissions.
Salary:
Dependent on experience.
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