Patient Support Officer Salary: £27,000 Location: Kearsley, Greater Manchester We are currently recruiting for a full-time patient support officer to provide excellent service and advice to our practice managers, clinicians and operational field teams. Joining a growing organisation with excellent progression opportunities Joining an experienced, supportive and welcoming team environment Opportunity to attend internal & external training courses Flexibility to work from home part-time following induction & training Free parking and canteen facilities on-site We offer a competitive package and all the opportunities you need to excel in your role and grow the career that is right for you: Annual leave entitlement rising to a maximum of 27 days (plus bank holidays) per annum with service Annual company bonus scheme Life assurance Health and wellbeing benefits Access to discounts at hundreds of high-street retailers Recognition for going the extra mile and for loyalty through service Hybrid working model Free Parking on site As a Patient Support Officer, your role will include: Supporting our colleagues in dealing with patient contact including complaints, compliments and externally escalated complaint cases Supporting practice colleagues with advice, guidance and training Carrying out extensive clinical investigations which require both written and verbal responses Assisting our patients as required to make complaints or compliments and seeing through to resolution Building relationships with external stakeholders and regulatory bodies, including the Ombudsman and the NHS As part of {my}dentist, you'll be joining the UK's leading provider of dentistry, which supports more than 4 million patients each year to get access to the care they need. MYDSC